Remote Access

Remote access to machines allows us to remotely find faults and diagnose problems.

Using a secure VPN connection between the machine and the remote engineer. The connection happens through a highly secure industrial cloud service. Remote access is available for new machines and as a retrofit to existing systems.

Access can be via LAN or WIFI from the internet and 4G/5G for mobile machinery.

Benefits of industrial remote access

• Minimize downtime through fast remote support
• Save time and money by avoiding unnecessary service trips
• Improve the engineers’ productivity and well-being
• New generation of devices with built-in Hardware Security
• Proven security posture with ISO 27001 certification
• Machine LAN segregation to ensure that remote users can only access the target equipment
• Local control of the remote connectivity by the end-user, with an external key switch
• Increase safety with the digital output indicating an active remote connection
• Straightforward setup, to make any machine IIoT-ready in a matter of minutes
• Non-intrusive outbound connections, requiring no change on the existing network
• Global and reliable infrastructure, with an extensive Service Level Agreement
• Connect from any device, with the free desktop, web and mobile apps
• Email & SMS relay services, to receive notifications from your machine
• Traceability of all remote activity through detailed logs and reports